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Joie de Viv believes in going above and beyond the industry standards when it comes to sourcing our materials ethically and responsibly and making our jewelry.
Our jewelry is made with the best quality materials at our Miami studio by artisans with over 30 years of jewelry making experience.
Because quality is our first priority!
To view your order status, simply log into your Joie de Viv account via our website. Once at your account page, click “orders” for order status and other pertinent info. For further enquiries regarding order status, feel free to contact our customer care specialists by email at email@example.com or by contacting us through our website chat - Monday through Friday 9am to 5pm EST
Orders which have not yet been processed may only be cancelled by contacting our customer specialist team within 1 hour of being placed. Orders may be processed quickly so it is imperative that you inform us of any request to modify your order as soon as possible. Furthermore, orders that are “made to order” may be cancelled any time before they ship.
Once placed, all orders may require 7 business days to be processed. For orders within the US, we ship our items with UPS and shipping requires 5-7 business days in addition to processing times. Shipping times for international orders vary depending on your destination (an estimate will be provided upon checkout). As soon as your order ships, you will receive an email confirmation with tracking info.
Any item which displays “made to order” means that it is currently out of stock but we would be delighted to craft one especially for you! Preordered items are expected to ship within 4-6 weeks of being ordered.
All orders are shipped from our location in Miami.
FREE US SHIPPING