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How long does shipping take?

Once placed, all orders may require 1-3 business days to be processed. For orders within the US, shipping requires 7-10 business days in addition to processing times. Shipping times for international orders vary depending on your destination (an estimate will be provided upon checkout). As soon as your order ships, you will receive an email confirmation with tracking info.

How much does shipping cost?

We offer free domestic ground shipping on purchases $100+ within the US. Expedited shipping is available as well for a fee that varies based on where you live.  

Where does my order ship from?

All orders are shipped from our location in Miami.

Where do you ship to?

We ship worldwide!. We do not ship to P.O. boxes (neither international nor domestic).

What does the “Ships on” date mean?

This date refers to when the product will ship from our location (not when the item will be delivered). When ordering multiple items within the US, your order may be split into multiple shipments depending on availability. International orders are not split and will be shipped once all items are available.

How long will it take for my order to ship?

The shipping and processing times depend on the items you order. The status of each product (in stock or preorder) is indicated on each product page along with the estimated shipping date. Below is a more complete description of each product status:



Preorder: The piece is not currently in stock but will be arriving soon! You can still purchase this item but please be sure to note the estimated shipping date on the product page.



In stock: The item is available and ready to be adorned! Shipping timelines are usually within 3 business days from the order date.

What shipping carriers do you use?

We use USPS, UPS and DHL Express for all US and international orders. Estimated shipping timelines are listed below. Actual shipping times and costs will be available during checkout.

USA
- UPS Free ground shipping: 7 to 10 business days
- UPS Expedited: 2 business days
- UPS Expedited: 1 business day

International
- DHL Express: Please see available rates and shipping times upon checkout.

Is signature needed and can you ship to a PO Box, APO or FPO address?

All shipments require a signature upon delivery. We do not ship to PO Boxes, APO or FPO addresses.

My package was delivered according to tracking info but I never received it! What do I do?

Sacrebleu! While our responsibility for you package ends once delivered by the courier, please feel free to contact our customer care specialists at support@joiedeviv.com for assistance with filing a claim. Joie de Viv is not responsible for lost or stolen packages following delivery confirmation.

How can I verify the status of my order?

To view your order status, simply log into your Joie de Viv account via our website. Once at your account page, click “orders” for order status and other pertinent info.

For further inquiries regarding order status, feel free to contact our customer care specialists by email at support@joiedeviv.com (Monday through Friday 9 am to 5 pm EST)

Can I change or cancel my order

Orders of in-stock items that have not yet been processed may only be canceled or changed by contacting our customer specialist team at support@joiedeviv.com within 1 hour of being placed. Orders may be processed quickly so it is imperative that you inform us of any request to modify your order as soon as possible.

Furthermore, pre-orders may be canceled any time before they ship.

My order status says unfulfilled, what does this mean?

Order statuses that read “unfulfilled” simply imply that you order has yet to ship.

For more information regarding your order, please contact our customer care specialists at support@joiedeviv.com

The item I would like to purchase says “preorder”. What does that mean?

Any item which displays “preorder” means that it is currently out of stock but we would be delighted to craft one especially for you!

Preordered items are expected to ship within 6-8 weeks of being ordered.

Do you offer any discounts or promotions?

We have worked tirelessly to provide you with the most competitive price point possible. Cutting out the middleman has allowed us to forego the need for large promotions or discounts. Discounts may be available from time to time however, so please be sure to sign up to our newsletter to stay up to date with all things Joie.

Why am I being charged tax on my order?

We are required to charge tax as applicable by law. This requirement varies from state to state. Applicable taxes will be displayed during the checkout process once your address is entered.

What payment methods do you accept?

We accept all major credit cards, PayPal, PayPal Credit, Amazon Pay and Klarna financing.

I’m concerned about my data privacy, how is it stored?

No need to worry! All financial data and information is encrypted. For more information on this topic, please visit our Terms of Service and Privacy Policy Pages.

Can I place an order over the phone?

Currently, we are only accepting orders via our website.

Can I change my shipping address once my order is placed?

Yes, but only within 1 hour of placing your order. Please contact our customer care specialists at support@joiedeviv.com as soon as possible if you would like to do so.

Will my shipment be sent insured?

Yes. All of our parcels are sent insured. Once a package is delivered however, we are no longer responsible for it.

What do I do if an item is out of stock?

Items that are out of stock but will be available in the near future can be preordered. Simply place your order via the website as you would for any in-stock item and keep in mind that shipping times will be longer than usual since we are awaiting the completion and receipt of these items.

When will I be charged for preordered items?

Your selected payment method will be charged at the time your order is placed to ensure that it will be shipped without delay once ready.

What’s your Return policy?

We stand firmly behind every item we sell and want our customers to be truly satisfied with every purchase. If for any reason, you are not 100% satisfied with your purchase we want to help you find the perfect piece.

You may return your order in its original, unworn condition within 7 days of receiving your order for store credit or a one time exchange.

To be deemed acceptable for store credit or exchange, returned merchandise must be undamaged, in new and unused condition, and with BOTH product tags still attached to the jewelry. Items showing obvious signs of wear or alteration by a jeweler other than Joie de Viv or do not adhere to the abovementioned will not be accepted.

Packages shipped to our offices beyond the 7-day return period, sent to our office without a RAN number or that are improperly packaged, missing tags, or uninsured will NOT be accepted. Customers will be responsible for return shipping and all incurred costs to have the item sent back to them.

Free return shipping applies to US customers only and is limited to one return per order. To return an item for store credit, simply visit https://joiedeviv.com/a/returns where you will be prompted to follow a step-by-step process to begin your return and obtain a return label. 

All returned orders that adhere to our return policy and process, will be completed within 7 - 10 business days following its arrival at our office.

Final Sale items are non-returnable, non-refundable, and non-exchangeable.

How do I begin the return process?

Free return shipping applies to US customers only and is limited to one return per order. To return an item, simply visit https://joiedeviv.com/a/returns where you will be prompted to follow a step-by-step process to begin your return and obtain a return label. 

All returned orders that adhere to our return policy and process, will be completed within 7 - 10 business days following its arrival at our office.

 

Are exchanges free?

Oui oui! Your US exchange is on us! 
If you live outside of the US you will be responsible for any costs associated with getting the item back to us. To initiate an international exchange, please contact our customer care specialists at support@joiedeviv.com.

Why wasn’t my shipping refunded?

We’re unable to refund original shipping fees on any orders. International orders may have also incurred duties and taxes. Our customers are responsible for paying these fees as we are unable to waive or refund them, even if the order has been returned to us.

I’ve ordered the wrong ring size, what do I do?

Oh non! You can return your ring within 7 days from receiving it and we'll exchange it for the correct size! You can start your return or exchange here https://joiedeviv.com/a/returns. Final Sale Items are NOT refundable, returnable or exchangeable.

When can I expect my store credit?

All returned orders that adhere to our return policy and process will be completed within 7 - 10 business days following its arrival at our office. All refunds will be issued as a store credit.

What do I do if my jewelry is defective or I received the wrong order?

Désolé! Please reach out to our customer care specialists at support@joiedeviv.com and inform them about your situation. They will be more than glad to help out!

How much does international shipping cost?

Shipping costs are calculated upon checkout once your address is entered. Please keep in mind that all customs/duties/VAT charges that appear during our checkout process are only an estimate and that actual charges levied by local governments or governing bodies may differ from this estimate. Joie de Viv is not responsible for any duties/VAT to be paid for any items we ship and will not reimburse these charges. Responsibility for paying these charges lies solely with the customer. For more information, please contact your local customs office.

What if I refuse to pay the duties and reject delivery of my order?

If you decide not to pay the customs charges for your package and/or the shipment is returned to us, please note that Joie de Viv will not be responsible for return shipping or any additional charges. These fees will be deducted from any refund we issue due to the returned shipment.


How do I process a return?

You have 7 days to return any items you are unhappy with for a store credit so long as they adhere to the terms in our return policy. Simply send us an email at support@joiedeviv.com with your request to return and be sure to include your order number as a reference.

We do not provide return labels for international customers. Joie de Viv is not responsible for return Duty and/or taxes. Any charges incurred will be deducted from the total refund amount.

Please allow 7 – 10 days for processing once your return is received at our office.

Final Sale items are NOT returnable, refundable or exchangeable.

Can I change or cancel my order?

Orders which have not yet been processed may only be cancelled or cancelled by contacting our customer care specialists within 1 hour of being placed. Orders may be processed quickly so it is imperative that you inform us of any request to modify your order as soon as possible. Furthermore, orders that are “pre-order” may be cancelled any time before they ship.

My jewelry is damaged! What do I do?!

Please reach out to our customer care specialists at support@joideviv.com and inform them that you would like to have your jewelry repaired. They will ask that you send your piece back to our office for repair estimation. Once determined, they will communicate the repair cost for the item in question and await customer approval. Please note that all repair and shipping costs, including sending the item to our office for appraisal, are the responsibility of the customer.

How can you price your items so low compared to other retailers?

The answer is simple: no middlemen! By handling everything from design to manufacturing, we are able to avoid the inevitable markups that plague yesteryear’s jewelry market and pass on the savings to you, the customer! Traditionally, customers can expect to pay up to 12x the initial cost by the time they purchase a piece of jewelry. We aim to break the mold by setting a new precedent for what we believe fine jewelry should cost. Magnifique!

Are your diamonds ethically sourced?

Yes! In fact, we only source and use high quality lab-grown diamonds from suppliers that we’ve selected for their responsible practices and attention to ethical and sustainable sourcing.

Where are you located? Can I visit your office or purchase jewelry in person?

Our main office is located in Miami. We are not open to the public. All purchases must be completed online or by contacting a customer specialist. Merci!

Is my purchase under warranty?

We offer a 24 month warranty against manufacturer defects which includes workmanship and materials. This warranty, which is in effect from the order confirmation date, does not apply to items that are damaged, lost, scratched, neglected, improperly used, abused, stolen, modified by a third party other than Joie de Viv or improperly stored or cared for. For all warranty claims, please contact our customer care specialists at support@joiedeviv.com.

What is an IGI certificate? Why is it important?

An IGI certificate is a document that certifies your item meets the quality standards outlined in our product descriptions. Produced by the International Gemological Institute (IGI), the certificate contains information on each piece sold including: Style No, Item description, Total stone carat weight, Stone clarity, stone color and MSRP. We want our customers to know that we’ve taken every bit of care in creating and ensuring that every piece of Joie de Viv fine jewelry is crafted to the highest standards. Vive la différence!

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