Shipping Policy


Domestic Shipping

Enjoy free US Ground shipping for all items over $250.  Our efficient, free shipping is offered to all destinations within the US and territories, requires 7-10 business days in addition to processing times for delivery and includes shipping insurance. Expedited shipping methods can be purchased at checkout for an additional fee.

You will be provided with tracking information via email at the time of shipping. 

To ensure client satisfaction and safety, Joie de Viv will:

  • Insure and declare all items for their full dollar value.
  • Only ship items to a physical business or home address.
  • NOT accept delivery to PO Box addresses.
  • Always require a signature for package delivery.

Although you may provide an alternate shipping address, we suggest that you have items purchased via credit card shipped to a valid address on file with your credit card company.

When will my order ship?

The estimated handling times may vary and are indicated on our product pages and during checkout. Products are either in stock or available for preorder and each have varying fulfillment times.

In Stock Items:

  • These items will ship within 3 business days via your selected shipping method.

Preorder Items: 

  • These items are currently in production or will need to be made just for you.
  • Please allow 4-6 weeks (excluding weekends and holidays) for your selection to be created and processed prior to shipping.
  • After processing, your order will be sent based on your selected shipping method.

Cancellation

If you need to cancel your order, you must contact a member of our customer specialist team within 1 hour from placing the order. Unfortunately, we are unable to cancel any orders after 1 hour after order placement.

Restrictions

  • Charges for shipping and handling will be displayed on the order page during checkout.
  • We require a signature upon delivery of all shipments.
  • We do not ship to hotels or Post Office (PO) boxes.
  • Due to payment authorization restrictions, shipping addresses cannot be changed after the order is placed and payment is approved.
  • Joie de Viv is not responsible for shipping delays caused by inclement weather, email or computer malfunctions or any other causes beyond our control.
  • Joie de Viv is not responsible for lost or stolen packages once they have been delivered.

Our free shipping does not apply to Final Sale Items.

 

International Shipping

We ship our products worldwide. Shipping and handling costs will be automatically calculated at checkout.

All customs/duties/VAT charges that appear during our checkout process are only an estimate. Actual charges levied by local governments or governing bodies may differ from this estimate. Joie de Viv is not responsible for any duties/VAT to be paid for any items we ship and will not reimburse these charges. Responsibility for paying these charges lies solely with the customer. For more information, please contact your local customs office. Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Most international orders ship via DHL. Other carriers may be used however, depending on location.

Please combine delivery transit times with product stock status handling times to determine an estimated order delivery date. In stock items generally ship within three business days. Preordered items may take up to 6 additional weeks to produce and process. Stock status is displayed on each product page.