Hassle-Free Returns with 100% Money Back Guarantee
We stand firmly behind every item we sell and want our customers to be truly satisfied with each of their purchases. If for any reason, you are not 100% satisfied with your purchase, you may return it in its original, unworn condition within 30 days, for a full refund or exchange – no questions asked.
Free return shipping applies to US customers only and is limited to one return or exchange per customer. To return an item, simply follow these return procedures:
- Email your request to our customer service department at firstname.lastname@example.org.
- Advise the representative that you wish to return your order and the reason for the return.
- Within two business days of your email, you will receive a pre-paid, fully insured shipping label, along with instructions on how to safely and securely package your items by email.
- Take your package to the nearest USPS location according to our directions and simply mail it to us.
- Your order should arrive at our office within 7-10 business days (excluding weekends and holidays).
- All refunds will be processed within two weeks, in the form of the original purchase method.
ITEMS SOLD THRU OUR FINAL SAMPLE SALE CANNOT BE RETURNED OR EXCHANGED.
Additional Terms & Conditions
All international returns are ineligible for our free return policy. While our 100% money back guarantee is valid for international purchases, customers are required to ship and insure the items to us at their own expense.
Packages shipped to our offices beyond the 30-day return period or that are improperly packaged or uninsured will not be accepted.
To be deemed acceptable for refund or exchange, returned merchandise must be undamaged and in “new and unused condition”. Items showing obvious signs of wear or alteration by a jeweler other than Joie De Viv will not be accepted.
If you need to cancel your order, you must email us within 24 hours from placing the order. Unfortunately, we are not able to cancel any orders after 24 hours.