We stand firmly behind every item we sell and want our customers to be truly satisfied with every purchase. If for any reason, you are not 100% satisfied with your purchase we want to help you find the perfect piece.
You may return your order in its original, unworn condition within 7 days of receiving your order for store credit.
To be deemed acceptable for store credit or exchange, returned merchandise must be undamaged, in new and unused condition, and with BOTH product tags still attached to the jewelry. Items showing obvious signs of wear or alteration by a jeweler other than Joie de Viv or do not adhere to the above mentioned will not be accepted.
Packages shipped to our offices beyond the 7-day return period, sent to our office without a RAN number or that are improperly packaged, missing tags, or uninsured will NOT be accepted. Customers will be responsible for return shipping and all incurred costs to have the item sent back to them.
Free return shipping applies to US customers only and is limited to one return per order. To return an item for store credit, simply visit https://joiedeviv.com/a/returns where you will be prompted to follow a step-by-step process to begin your return and obtain a return label.
All returned orders that adhere to our return policy and process will be completed within 7 - 10 business days following its arrival at our office.
Final Sale items are nonreturnable, nonrefundable and nonexchangeable.
Additional Terms & Conditions
All international returns are ineligible for our free return policy. While our return policy is valid for international purchases, customers are required to ship and insure the items back to us at their own expense.
All international returns require a RAN issued by us. If you'd like to return your international order, please contact our customer care specialists at firstname.lastname@example.org and they will be able to assist you further.
All orders placed during the holiday season 11/01 to 12/31 can be returned with the same rules to our return policy above until 01/15.