“My girlfriend absolutely loves the ring and the packaging is perfect for gifting. I didn't have to do anything. It came beautifully packaged in this nice box and she was so happy! Thank you for the amazing service and product!”
The world is filled with unethically sourced, poorly made jewelry. We aim to make a powerful shift by offering ethical, chic, and beautiful everyday jewelry that is accessible and attainable to everyone.
To view your order status, simply log into your Joie de Viv account via our website. Once at your account page, click “orders” for order status and other pertinent info. For further enquiries regarding order status, feel free to contact our customer care specialists by email at email@example.com or by phone at 1 (888) 642 7630 - Monday through Friday 9am to 5pm EST
Once an order is placed, it cannot be changed. Orders which have not yet been processed may only be cancelled by contacting our customer specialist team within 1 hour of being placed. Orders may be processed quickly so it is imperative that you inform us of any request to modify your order as soon as possible. Furthermore, orders that are “made to order” may be cancelled any time before they ship.
Order statuses that read “unfulfilled” simply imply that you order has yet to ship. For more information regarding your order, please contact our customer care specialists at firstname.lastname@example.org
Any item which displays “preorder” means that it is currently out of stock but we would be delighted to craft one especially for you! Preordered items are expected to ship within 4-6 weeks of being ordered.
We have worked tirelessly to provide you with the most competitive price point possible. Cutting out the middleman has allowed us to forego the need for large promotions or discounts. Discounts may be available from time to time however, so please be sure to sign up to our newsletter to stay up to date with all things Joie.
We stand firmly behind every item we sell and want our customers to be truly satisfied with every purchase. If for any reason, you are not 100% satisfied with your purchase, you may return it in its original, unworn condition within 30 days, for a full refund or exchange.