We stand firmly behind every item we sell and want our customers to be truly satisfied with every purchase. If for any reason, you are not 100% satisfied with your purchase, you may return it in its original, unworn condition within 30 days, for a full refund or exchange. Please note that all tags must be attached to the jewelry to be eligible for return.
Free return shipping applies to US customers only and is limited to two returns per order. To return an item, simply visit https://joiedeviv.returnly.com where you will be prompted to follow a step-by-step process to begin your return and obtain a return label.
All returned orders that adhere to our return policy and process will be completed within 7 - 10 business days following its arrival at our office. All refunds will be issued to original forms of payment.
Additional Terms & Conditions
All international returns are ineligible for our free return policy. While our 100% money back guarantee is valid for international purchases, customers are required to ship and ensure the items back to us at their own expense.
All international returns require a RAN issued by us. If you'd like to return your international order, please contact our customer care specialists at firstname.lastname@example.org and they will be able to assist you further.
Packages shipped to our offices beyond the 30-day return period, sent to our office without a RAN number or that are improperly packaged, missing tags or uninsured will not be accepted. Customers will be responsible for return shipping and all incurred costs to have the item sent back to them.
To be deemed acceptable for refund or exchange, returned merchandise must be undamaged, in new and unused condition and with product tags still attached. Items showing obvious signs of wear or alteration by a jeweller other than Joie de Viv or do not adhere to the above-mentioned will not be accepted.
Final Sale items are nonreturnable, nonrefundable and nonexchangeable.